cuanwin Casino & Sportsbook Data Care
This page describes what we collect when you use cuanwin and how we keep that data protected. Our approach differs from generic entertainment platforms — we collect information specifically to serve your account, verify your identity under local law, process your deposits and withdrawals, and detect fraud. We do not sell your data, nor do we use it for marketing outside our own service.
Our platform operates across supported jurisdictions in Southeast Asia. Members from Jakarta, Surabaya, Bandung, Medan, and Semarang access cuanwin through a single account, depositing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer. Each deposit triggers identity verification — that process shapes what we collect and how long we keep it.
We undertake to be transparent about our data practices. The sections below set out exactly what we gather, why, how we share it, and what rights you hold.
What we collect and why
When you create a cuanwin account, we collect your name, email, phone number, and date of birth. These details are mandatory to set up your account and verify you meet the eligibility threshold under local law. We also collect your residential address and national identification number as part of our Know Your Customer (KYC) process — this is not optional, as it is required by financial regulators in the jurisdictions where we operate.
We record every transaction on cuanwin — deposits, withdrawals, gameplay activity, and bet placement. Transaction records include amounts, timestamps, and payment method (e.g., OVO deposit, e-wallet withdrawal). We retain these records to reconcile accounts, settle disputes, and comply with anti-money-laundering regulations. We also log your login history, device information (browser type, IP address, operating system), and gameplay patterns to detect fraud and account compromise.
Our servers collect behavioural signals — which games you view, how long you play, which markets you browse (Liga 1, Piala AFF, mobile esports). This data helps us understand platform usage and flag unusual patterns that may indicate account takeover or fraud. We do not use gameplay patterns to profile you for marketing or to restrict your access.
Third parties we share with
Our payment partners (bank processors, mobile banking networks, mobile-wallet operators) receive transaction data to complete deposits and withdrawals. These partners are bound by confidentiality agreements and data-protection standards equivalent to our own. KYC verification is handled by a third-party identity service; they receive your name, ID number, and address solely to confirm you are not on regulatory sanctions lists and meet age requirements. We do not sell their data onward.
We use analytics tools to measure site traffic and performance — these may log your IP address and browser type, but not your identity. Our customer support team accesses account details, transaction history, and support tickets when you contact us; they are bound by confidentiality obligations and access only what is necessary to resolve your request.
Your rights and data retention
You have the right to request a copy of all personal data we hold about you. You may also request correction of inaccurate information or, in limited circumstances, deletion. Deletion requests may be refused if we are legally required to retain the data (for example, AML records must be kept for five years under most regulatory frameworks). To exercise these rights, contact our support team using the channels listed below.
- Account and identity data: retained for the lifetime of your account, plus five years after account closure (regulatory requirement)
- Transaction records: retained for five years (anti-money-laundering compliance)
- Login and device logs: retained for 90 days unless fraud is suspected (then longer for investigation)
- Support tickets and correspondence: retained for two years
We use cookies to maintain your session, remember your preferences, and analyse site usage. Most cookies expire when your browser session ends; some persist for up to one year to recognise you on return visits. You may disable non-essential cookies via your browser settings, but session cookies are necessary for cuanwin to function. We do not use third-party tracking cookies.
Data security and jurisdiction
Our servers may be located outside your home jurisdiction — your data may be processed in Singapore, the Philippines, or other supported regions. By using cuanwin, you consent to this processing. Your personal information is encrypted in transit and at rest using industry-standard protocols. Our infrastructure is regularly audited for security vulnerabilities.
If you believe your account has been compromised or your data has been misused, contact our support team immediately. We will investigate, reset your credentials, and review access logs. For privacy or data-protection concerns, email our compliance team — response time is within five business days for all enquiries.
- Support: In-platform chat or email support (business hours: 09:00–23:00 local time, seven days a week)
- Privacy enquiries: [email protected] (response within five business days)
- Data deletion requests: Submit via account settings under "Account > Privacy" or email compliance with your account ID
- Account recovery: Verify via registered email, phone, or identity document
This policy was last updated in January 2025. We may update it to reflect changes in our service, legal requirements, or regulatory guidance. Material changes will be notified via email to your registered account address. Your continued use of cuanwin after such notification constitutes acceptance of the updated policy.